Private Policy
Last updated: 22/01/2026
JC Recovery & Towing is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, and protect personal data when you use our website or contact us for roadside assistance, towing, and vehicle recovery services.If you have any questions about this Privacy Policy, please get in touch with us using the details at the end of this page.
1. Who We Are
JC Recovery provides vehicle recovery, towing, and roadside assistance services in Ireland.
Data Controller: JC Recovery & Towing
Website: JCRecovery.ie
Contact: +353 83 030 3459 / hello@jcrecovery.ie
2. What Information We Collect
We only collect the information needed to provide our services and respond to enquiries. This may include:
- Your name
- Phone number
- Email address (if you contact us by email or form)
- Vehicle details (e.g., make/model/registration, if required)
- Your location (breakdown location or collection/delivery address)
- Information on the issue (e.g., breakdown, battery, towing request)
- Any messages you send us via website chat, WhatsApp, email, or social media
3. How We Collect Your Information
We may collect personal data when you:
- Call us by phone
- Message us via WhatsApp chat on our website
- Email us
- Contact us through social media (e.g., Facebook/Instagram)
- Submit a contact form or enquiry through our website
4. Why We Collect Your Information (Purpose)
We use your information to:
- Respond to your enquiry
- Dispatch assistance to your location
- Provide towing, recovery, roadside assistance, or vehicle transport
- Communicate updates about your job (arrival time, location, drop-off, etc.)
- Improve our customer service and operations
- Meet legal and regulatory obligations where applicable
5. Legal Basis for Processing (GDPR)
Under the General Data Protection Regulation (GDPR), we process personal data on the following legal bases:
- Performance of a contract: to provide the service you request
- Legitimate interests: to communicate with customers and operate our business effectively
- Legal obligation: where we are required to keep certain records or comply with the law
6. How We Protect Your Information
We take reasonable steps to protect your personal data, including:
- Limiting access to customer information to authorised staff only
- Using secure devices and systems for business communications
- Protecting our website using an SSL certificate to help secure information submitted through the site
7. Data Retention (How Long We Keep Information)
We do not store customer personal information longer than necessary to complete the service or respond to your request.
In some cases, we may need to retain limited information for legitimate business reasons (such as invoicing, dispute resolution, or legal compliance). Where this applies, we keep data only for as long as required and then securely delete it.
8. Sharing Your Information
We do not sell or rent your personal information.
We may share limited information only when necessary to provide the service or comply with legal obligations, such as:
- A garage or destination contact (if required for delivery)
- Legal authorities or regulators (only if legally required)
9. Website Cookies
Our website may use cookies or similar technologies to improve performance and user experience.
Cookies may be used for:
- Basic website functionality
- Analytics (to understand website traffic and improve the site)
You can manage or turn off cookies in your browser settings.
10. Third-Party Services
We may use third-party platforms to communicate with customers, such as:
- Email providers
- Social media platforms (Facebook/Instagram)
When you contact us through these services, your data may also be processed by those providers under their own privacy policies.
11. Your Rights Under GDPR
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data (where applicable)
- Object to processing in specific circumstances
- Request restriction of processing
- Data portability (where applicable)
To exercise any of these rights, please get in touch with us using the details below.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us:
JC Recovery & Towing
Email: hello@jcrecovery.ie
Phone: +353 83 030 3459
Website: https://jcrecovery.ie/
13. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes to our services or legal requirements. Any updates will be posted on this page with a revised date of 22/01/2026.